There are three potential possibilities for why this has occurred:

1. The entity seeking the information provided us with a name, date of birth, or other information that did not match what we have on file (e.g., if your birthday is 2/1/1985 and they provided 1/2/1985).
2. You did not attend UIS/SSU and have no academic records here. You may have attended another area college (Lincoln Land Community College, Springfield College/Benedictine University, etc.).
3. You previously submitted a Request to Prevent Disclosure of Directory Information Form to our office, which means your records are now marked as confidential and we cannot release any information about you without your written consent. If your records are confidential, we cannot even talk with you regarding your records over the phone or through email. A Request to Revoke Previous Request to Prevent Disclosure of Directory Information Form is available on our website.