On University owned computers

In some instances, such as certain virus infections, the only software repair option available for your computer may be to reformat the hard drive. Reformatting the hard drive means completely erasing all files and data on your computer and performing a clean install of the operating system.

In any instance where your computer is going to be reformatted by the ITS Client Services, we will attempt to migrate your university-related files and data. On Windows computers, ITS Client Services will normally migrate the ‘Users’ folder. On Mac computers, ITS Client Services will normally migrate the 'Home' folder. If you have files stored in other places on your computer, you can place those files in a folder on your desktop called “Backup”.  (If you are not able to backup your files because your computer won’t start, the Help Desk will seek your guidance in locating your files in other locations).

We encourage users to take advantage of cloud storage solutions, such as Box, for storing and managing files.

ITS Client Services is not able to migrate or otherwise back up any currently installed applications or system settings to the reformatted operating system.  ITS Client Services will reinstall all ITS supported software and peripherals.