Welcome to both new and returning members of the UIS community. ITS stands ready to assist you with all your technology issues and questions.
ITS Client Services is your first point of contact for all technology issues regardless of device, platform, or operating system.
How to Reach US
ITS Client Services
Help Desk located in BRK 180 | Media Lab (Lower Level Brookens)
Call
(217) 206-6000
Chat
Chat with ITS by clicking on the chat bubble at the bottom right of the ITS homepage.
Spring Semester Hours
- Sunday | 1pm - 9pm
- Monday through Thursday | 8am - 9pm
- Friday | 8am - 5pm
If you need assistance outside of these hours, please send an email/leave a voicemail message and we will get back to you shortly.
ITS boasts a wide variety of resources, including:
Office 365
UIS students and employees can take advantage of Office 365 to download Office applications on their personally-owned devices, free for use while they are enrolled in courses/employed at UIS. Office 365 also includes the use of the Office mobile apps, allowing you to create and edit Office documents on your mobile devices. Students and employees may go to the Office 365 login page to start taking advantage of this great resource. And be sure to take advantage of other software available.
Equipment Checkout
Laptops, digital cameras, video cameras, microphones, voice recorders, and other equipment are available for short-term checkout, free of charge.
Box
Box provides unlimited cloud storage for files. You can easily share files, collaborate with others, access your files on mobile devices, and sync files to your desktop with Box Drive. Box also includes a great feature to edit Word, Excel, and PowerPoint files online in the browser!
Zoom
Zoom is a cloud-based conferencing solution that provides both video conferencing and screen share capabilities. All UIS faculty, students, and staff have access to the university’s licensed account and to Zoom’s great video conferencing features. We encourage you to check out the Zoom Resource page and complete the Zoom Test prior to your class sessions/meetings so that you can test your mic and camera.
LinkedIn Learning
LinkedIn Learning hosts thousands of video tutorials on hundreds of different software applications (including certification practice exams), providing you with the training you need when you need it.
Citrix Virtual Desktop
Citrix Virtual Desktop allows users (whether on or off campus) to access a virtual computer that runs software for which UIS has licensing. We upgraded our Citrix environment this summer - it is now running Windows 11, has increased semester-long storage of 1 GB, and boasts improved performance.